Seller Keita Megija Sproģe, brand ''MUUS'' adress: Suknu stacijas street 4, Baltezers, Latvia (further in text - Seller) that is responsible for the website muus.lv (further in text - website), provides goods, services and information under the following conditions.

Seller provides the service in accordance to the ordering, delivery and return policy that is available for you to read in this page. When using this website you agree that you have read the Terms of Use and you agree with them. We have the right to change the Terms of Use without warning.

1. DISTANCE CONTRACT

If the buyer purchases the goods offered in the store via the Internet, such mutual agreement is considered a distance contract and is subject to rules governing distance contracts, included but not limited to, Directive 97/7 EC of the European Parliament and of the Council on consumer protection in connection with distance contracts, teh Law of the Republic of Latvia ''Law on the Protection of the Consumer Rights'', regulations of the Cabinet of Ministers of the Republic of Latvia ''Regulations on distance contracts''.

The seller of the goods offered in this online store www.muus.lv from one side, further in text as Seller, and the person placing the order, further in text as Buyer, from the other side, concludes the following Agreement:

2. ORDERING, PAYMENT AND DELIVERY PROCEDURES

We take the responsibility to sell and deliver goods according to you order.

3. COMMUNICATION WITH CLIENT

• For communication with the Buyer Seller used the e-mail address specified in the customer's order.
• For communication with the Seller, the Buyer uses the e-mail address [email protected], social network or the contact form on the website.
• In exceptional cases, the Seller contacts the Buyer using the phone number specified in the order.
• The buyer must ensure that the contact information provided in the order is correct.
• The messages sent by the Buyer are processed at the first opportunity, but no later than within 2 working days.

4. THE RIGHT OF RETURN

You have the right to return the product within 14 days after receiving the product.

How to return the product:

• Fill this return form ATGRIESANAS_VEIDLAPA and add it to the return package;
• Return the product to the seller (return shipping cost is covered by the customer);

Return takes about 5 business days. When package is received in warehouse, client receives email. We take responsibility within 14 days after receiving and checking the returned package (excluding weekends and public holidays) to return the money.

The buyer pays for the returning of the product, except when the reason for the return is that the product does not correspond to the order (for example, wrong or damaged product).

The customer won't receive money for delivery or bank commission that may be applied to customer's money transfer by individual banks.

You can not use the right of return if:

• the product is used or damaged ( excluding damage caused by delivery)
• the product is made for client by an individual order;
• If the goods were purchased by a legal entity.

The buyer is obligated to keep the courier delivery and payment documents and product return documents.

5. CLAIMS AND PRODUCT DEFECTS

If the Customer during use has found that the quality of the product does not meet the Customer's requirements, the Customer has the right to submit a claim within 2 years. The Customer must send the product together with the claim to the Seller to the following address: Ādaži, TC Apelsīns, Omniva parcel machine, Rīgas gatve 5, LV2164. E-mail: [email protected], phone. +371 26160505.

You can download the claim form here DEFEKTA_IESNIEGUMS , or you can use it as a template and write on a white sheet.

When returning the product to the Seller, the Customer pays for the shipping costs. The product is checked within 14 days from the moment it is received in the warehouse. The client receives the answer to the e-mail address specified in the claim form. If during the inspection of the product, it is found to be a manufacturing defect, all costs related to the purchase of the product (delivery, return costs and the value of the product) will be refunded to the customer within 14 days from the moment of the decision, the bank commission fee will not be refunded, as it is not directly related with the provision of the Seller's service, we can also agree on the exchange of the product.

The Customer cannot file a claim in cases if:

• The defect occurred as a result of improper use, not taking into account the Seller's recommendations;
  
• The defect occurred when the Buyer carelessly opened the package or moved the product in an inappropriate manner;
• The product is completely used, lost or otherwise unavailable and the Seller cannot physically check it.
  

6. DATA PROCESSING

Entering the necessary information when placing an order, you agree that you have read the terms of use and you agree that your personal data will be used to process and deliver the order in accordance with the requirements of the law. When entering the personal information, you agree to receive an e-mail about your order.

More information about the data processing: PRIVACY POLICY.

7. CUSTOMER OBLIGATIONS

While visiting and using this website you agree:

• To learn about the distance contract;
• To learn about our: PRIVACY POLICY;
• To treat other website users and our company with respect  using appropriate language, for example in the comment section;
• To not spread false, misleading and unverified information that could cause harm to our business;
• To not intentionally cause harm to our business by misusing the available information;
• To not use another person's data while making the purchase or other activities on this website;
• Provide true information about yourself while making the purchase or other activities on this website.